Privacy Policy

Privacy policy

Your privacy is important to us and we undertake to respect it.  We will do this by adhering to all relevant privacy law (both state and commonwealth) and the practices outlined in the clauses that follow. By using the Website you are accepting the practices described in this Privacy Policy

  1. Obligations to our members

When you register as members we collect the following information about you:

Your name, email address, address, company (if relevant, telephone numbers, option on receiving updates and promotional material. You can access and amend this information at any time by clicking ‘Manage my account’

What happens to this information?

This information is stored on our computer and is used primarily for our own internal purposes to:

  • produce and ship products and provide customer support
  • track the demand for different product lines
  • make changes to our website
  • provide information about our services where the customer has asked for this
  • better make decisions about our business and services
  • and generally improve what we do

This personal information is not shared with any other person or company except in an aggregated way (with personal information removed) to allow us to analyse the use of our website.  At any time you may email and ask to be deregistered as a member which will do forthwith.

If you wish to cease receiving emails and bulletins about our products then you can do this by unsubscribing to the emails.

If you purchase any product then your credit card details are only retained until the payment is finalised and then those details are deleted.

  1. Collecting information from our website visitors

We collect data from users of our website as to what aspects of the site are accessed, what products and how many times the website is accessed compared with the number of sales in a given period and so on.

What information is collected?

We collect non-personal information from you, such as your browser type, the URL of the previous website you visited, your ISP, operating system, and your Internet protocol (IP) address, cookies and web beacons.

How is this data used?

This information is aggregated in a way that the identity of the visitor cannot be traced.  It is used to enable us to provide a better service.  IP addresses may be used if there are problems with our website that need addressing. We use analytic techniques to record non-personal Information such as domain and host names, IP addresses, browser software, operating system types, click stream patterns, and the dates and times that the Website is accessed. We provide this information to our contractors so they advise us on internet traffic and optimise our Website and business.

  1. Storage & Security of Personal Information

Winterling uses an information and storage security system which accords with industry practice for a business the size of ours. and we follow generally accepted industry standards to protect the personal information submitted to us.  We take all reasonable steps to ensure the security of our system and to protect the information we hold however we cannot absolutely guarantee the security of our system from external factors beyond our control.

  1. Privacy & Site Changes

From time to time, Winterling may revise and amend its privacy statement. Revised versions will be updated on the website.